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Privacy Policy

Last updated: July 2025

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  • Who are we?

MystiCall is an esoteric voice consultation service operated by Callsy SAS with share capital of €100, registered with the Paris RCS under no. 989 559 596.

 

Registered office: 75008 Paris, France

SIRET: 989 559 596 00010

Publishing director: Laurie‑Anne Bernard, President of Callsy

Postal address: 58 rue de Monceau CS 48756, 75380 Paris Cedex 08

Email: hello@mysticall.ai

The service is restricted to adults (18+) and available by phone, through the voice of Orion, an intuitive artificial intelligence.

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  •  Personal data collected

We only collect the data strictly necessary to:

  1. Create your user account

  2. Manage billing for your credit purchases (via Stripe)

  3. Track your minute usage and ensure proper delivery of the service

  4. Send you information related to your order or account

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Data collected:

  1. First name, last name and date of birth (optional; if provided, used only to personalize the experience)

  2. Email address (optional; used only for account management and/or receiving a newsletter with explicit consent)

  3. Payment data (processed exclusively by Stripe — Callsy stores no banking data)

  4. Call duration (time consumed in credits, to ensure account tracking and billing)

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  • Use of data

Your data is used only for:

  1. Performance of the contract: account management, purchase and use of prepaid credits

  2. Legal obligation: retention of billing data for 10 years (French Commercial Code)

  3. Consent: subscription and sending of newsletters (optional). Your email address is only used for the newsletter if you ticked the appropriate box, and you can unsubscribe at any time via the link in each email.

We do not sell or rent your data to third parties.

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  • Retention period

Account data: retained while the account is active, then deleted 12 months after last activity.

Billing data: retained for 10 years, in line with French accounting law.

Payment data: not retained by Callsy (managed by Stripe).

Phone number: used only for technical connection, not retained beyond the session.

You can request deletion of your account at any time by writing to: hello@mysticall.ai.

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  • Data sharing

We only share your data with technical providers essential to delivering the service, including:

  1. Stripe (secure payments),

  2. Wix (website hosting),

  3. ElevenLabs (generation and processing of the AI voice),

  4. Airtable (secure customer database — account tracking and personalization)

 

Audio streams may pass through our provider ElevenLabs for voice generation.
In accordance with the GDPR, ElevenLabs acts as a processor and may not retain or use this data for any purpose other than providing the service.

Calls may be recorded and retained strictly for technical purposes (quality, incidents, claims). They are never used for advertising or profiling. They are kept for a maximum of 365 days, then deleted automatically. Core data (account and billing) is hosted in the European Union. Some providers (Stripe, ElevenLabs) may process certain data in the United States under standard contractual clauses approved by the European Commission or the Data Privacy Framework, ensuring protection compliant with the GDPR.

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  • Your rights

In accordance with the GDPR, you have the following rights:

  1. Right to access your data

  2. Right to rectification

  3. Right to erasure ("right to be forgotten")

  4. Right to restriction of processing

  5. Right to object

  6. Right to data portability

To exercise these rights: hello@mysticall.ai

You may exercise your rights at any time by contacting us at: hello@mysticall.ai

You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) at www.cnil.fr if you believe that your rights are not being respected.

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  • Cookies

MystiCall only uses:

  1. Technical cookies essential to the proper functioning of the site (always active),

  2. Audience measurement cookies (Google Analytics, Wix Analytics), only if you consent via our cookie banner.

You can change your preferences at any time.

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  • Security

We implement strict technical and organizational measures to protect your data against unauthorized access, loss or accidental disclosure. These measures include encryption of sensitive data, hosting on secure servers located in the European Union, and access limited to authorized personnel only.

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  • Transparency about artificial intelligence (AI Act)

MystiCall relies on a generative artificial intelligence named Orion. In accordance with the EU Artificial Intelligence Act (AI Act), we inform users that they are interacting with an AI, not a human. The AI is designed to deliver esoteric messages for entertainment and personal development. No automated decision with legal or significant impact on the user is made. No profiling is carried out based on your personal data. The user may end the call at any time.

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  • Contact

Questions about your data or our privacy policy?
Write to us at hello@mysticall.ai — we’ll answer with clarity and care.

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